ek rummy

ek rummy App support

Contact
+91 3227790821

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The ek rummy:

Q1: How to log in after installing the ek rummy?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access the account, eliminating the need for a password or email login. This convenient method allows for easy login with just your mobile number.

Q2: What should I do if I am not getting OTP?

To proceed, ensure your internet connection is stable and strong. If you still encounter issues, click "send OTP" and wait for the timer to elapse. If you don't receive the OTP, use the app's live chat support for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with your active phone number. If the number has changed, submit your updated KYC (Know Your Customer) details via email to the customer support system to facilitate account transfer. This will help resolve any login issues and update your account information.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and access the updated app without any problems. This should allow you to play the app smoothly.

Most Asked Questions Related To Withdraw In The ek rummy:

Q1: What is the minimum withdrawal amount in the ek rummy?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for money earned through gaming, not bonus rewards. This means you can't withdraw bonus money, only the amount you've earned through actual gameplay.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and saved within the app. This includes uploading your Aadhaar card, linking your UPI, and adding all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The process in this app is relatively quick, taking between 30 minutes to 3 hours due to stable services. However, occasional delays in payment processing can cause users to wait up to 24 hours.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from games played with the bonus amount are withdrawable. The bonus itself, however, remains non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings section. If your withdrawal request fails, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.

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